Refund policy
Order Cancellations
You may cancel your order within 24 hours of placing it. Please note that a 6% cancellation fee will be deducted from your refund, and the remaining amount will be returned via your original payment method. Refund processing times may vary depending on your bank.
Unfortunately, we’re unable to process cancellations after the 24-hour window, as each piece (couture) is made-to-order.
The client must provide us with a written request for any cancellation within 24 hours. We will attempt to accommodate requests for cancellations at the earliest. All deposits are non-refundable after 24 hours of deposit. All fast track orders are non-refundable from the date of invoicing.
Return and Exchange
we do not offer returns or exchanges based on a change of preference or dissatisfaction with style, color, or design.
However, in the rare event that you receive a damaged or incorrect item, we are happy to offer an exchange or store credit—provided that:
1. The item has not been worn, washed, or altered.
2. You notify our team within 48 hours of receiving the parcel.
3. The issue is verified by our customer service team.
Requests made after the 48-hour mark will not be considered.
All claims for workmanship defects, shortages, and errors must be made in writing, accompanied by photographs of such defects, within 48 hours of the product(s) being delivered. Failure to make a claim within this period of time will constitute an irrevocable acceptance of the products and a waiver of any kind of claim. All products are inspected before shipping. The client and third-party shippers shall be solely responsible for any damage, loss, or shortages incurred during transit. The client must inspect the products upon arrival and make claims for any damage, loss, or shortages during shipment or in transit directly to the carrier. We are not responsible for any freight-related claims; however, we may assist the client in this process at our sole discretion. We do not accept any product returns or exchanges. No products can be returned to us without our written consent.
Ready to Wear Products
The Customer acknowledges and agrees that Ready-to-Wear (RTW) products are manufactured in standard sizes and specifications and are intended for immediate use upon receipt. The Customer further acknowledges that RTW products are not eligible for return, refund, or exchange on the basis of personal preference, aesthetic considerations, or dissatisfaction with the fit. It shall be the sole responsibility of the Customer to carefully review the size chart prior to placing an order. We does not provide alterations, modifications, or customizations of any nature for RTW products. Any discrepancy between the size selected by the Customer at the time of purchase and their actual size shall not constitute grounds for return, exchange, or refund, and we shall bear no liability in this regard. Return, refunds exchanges, or store credit for RTW products shall not be permitted under any circumstances.
Restriction and Chargeback
By entering into this Agreement, the Customer acknowledges and agrees that initiating a chargeback with their bank at any time during the course of performance of obligations under this Agreement after making the payment in accordance with the obligations assumed by the Customer under this Agreement or after delivery of the products to the Customer is strictly prohibited. If the Customer initiates or attempts to initiate a chargeback request at any time, whether during the course of performance of obligations under this Agreement or after delivery of the products to the Customer, it shall be considered a material breach of this Agreement. In the event that the Customer initiates a chargeback, the Customer acknowledges and agrees that we shall have the right to take immediate legal action to recover any losses incurred as a result of the chargeback. Such losses may include, but are not limited to, the cost of the products, any chargeback fees imposed by financial institutions, and legal fees associated with enforcing this clause. Furthermore, the Customer acknowledges and agrees that the Company reserves the right to report the chargeback incident to appropriate credit reporting agencies, which may negatively impact the Customer's creditworthiness. While placing an order and depositing the purchase price with the Company, the Customer acknowledges that they have read, understood, and agreed to this chargeback restriction clause, and that they will be held fully responsible for any breaches of this clause.
The Customer understands and irrevocably agrees that in case of initiation of any chargeback requests, the terms and conditions provided in this Agreement shall have an overriding effect over any other terms and conditions, including those of banks, financial institutions, payment gateway providers, or any other third party. This chargeback restriction clause is intended to protect the Company against fraudulent chargebacks and to ensure the fair and respectful resolution of any disputes that may arise during the course of this Agreement.